FAQ

1. Are all items authentic?
Yes, absolutely. Every single item we offer goes through a strict authentication process conducted by an experienced expert. We check the materials, stitching, serial numbers, brand stamps, and every other detail to ensure that what you purchase is 100% genuine. We never deal with replicas or counterfeits — your trust is our top priority.

2. How often do you add new items?
We upload new items weekly, with fresh drops every week that include a carefully curated mix of designer bags and exclusive accessories. Each drop is handpicked to offer a balance of timeless classics and rare finds. We recommend checking our website or following us on Instagram to be the first to see what's new — many pieces sell quickly.

3. Do you accept returns?
Yes, we do. We understand that shopping online for luxury items can be tricky, which is why we offer a 14-day return window. If the item is not quite what you expected, you can return it as long as it’s in the same condition in which it was received. Please make sure to keep the tags and packaging intact. Once we receive the item and inspect it, your refund will be processed within a few business days.

4. What payment methods do you accept?
We accept a variety of secure payment options to make your shopping experience smooth and safe. This includes major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods depending on your location. All payments are processed securely through encrypted systems.

5. How long does shipping take?
Shipping times depend on your location. Within the EU, most packages are delivered within 2 to 5 business days. Once your order ships, you’ll receive a tracking link so you can follow your package every step of the way.

6. Do you ship internationally?
At this time, we only ship within Europe. We are working on expanding our reach in the future, but for now, orders can only be placed with European shipping addresses.

7. Can I reserve an item?
Unfortunately, we don’t offer reservations or holds on items. Since our products are unique and often one-of-a-kind, they are sold on a first-come, first-served basis. We suggest acting quickly if you see something you love — restocks are rare, and the best pieces tend to go fast.

8. What condition are the items in?
All of our items are pre-owned unless stated otherwise, and each listing includes a detailed description of the item's condition along with high-resolution photos. We always strive to be fully transparent, highlighting any signs of wear. Our grading system ( "Excellent", "Very Good", "Good", etc.) helps you understand exactly what to expect.

9. How can I contact customer support?
We’re here to help. You can contact us via email or through the contact form on our website. We aim to respond within 24 hours on business days. Whether you have questions about a product, shipping, or returns — we’re happy to assist you with anything you need.