Delivery & Returns

📦 Delivery Information

We strive to process and ship your order as quickly as possible. Below are the key details about our delivery service:

• Processing Time: Orders are processed within 1–2 business days after receiving your payment.

• Shipping within the Netherlands:

  • Standard Delivery: 1–3 business days
    

• International Shipping:

  • EU Countries: 3–7 business days

  • Outside EU: 7–14 business days (depending on your location)

• Shipping Carrier: We use trusted carriers such as PostNL, DHL, or UPS, depending on your location.

• Tracking: A tracking number will be sent via email as soon as your order ships.

💡 Please note: Delays may occur during holidays or due to customs for international shipments.

🔁 Return Policy

Not fully satisfied with your order? No problem — you can return your item within 14 days of receiving it.

Return Conditions:

• The item must be unused, undamaged, and in its original condition.

• All original packaging and any accompanying items must be included.

• The return package must be sent within 14 days of delivery.

Return Instructions:

1. Send the item back to our return address:

   The Bag Affaire
   Attn: Returns Department
   Keizersgracht 123-B
   1015 CJ Amsterdam
   The Netherlands

2. Once we’ve received your return, we will inspect the item within 2–3 business days.

3. If everything meets the return conditions, your refund will be processed.

4. The amount will be refunded to your original payment method within 5 business days after approval.
   
   📦 Please use a trackable shipping method for the return. The Bag Affaire is not responsible for lost return shipments.

Important Notes:

• Return shipping costs are at your own expense, unless the item arrived damaged or incorrect.

• Sale or personalized items cannot be returned.

• Exchanges are currently not possible — you can return your item and place a new order.

If you have any questions, contact us at info@thebagaffaire.com — we’re happy to help!